Effective Fall 2019
Office Assistant Certificate
The student will acquire best-practice, basic office skills, to prepare for employment as an office assistant, administrative assistant or customer service representative.
This program description is under development pending its first offering in April 2020.
This program description is under development pending its first offering in April 2020.
Office Assistant Certificate
Program Code: COA18-19
Program Description: This programs focuses on providing students the required knowledge and skills for a successful career as an Office Assistant. Students will gain a strong background in computer skills, office skills, business communication and customer service.
Upon successful completion of course curriculum, student will receive a Certified Office Assistant Certificate.
Method of Instruction: In class lecture and instructor led practical exercises using on- site computers and business tools.
Objective: To prepare students for employment as an Office Assistant, Administrative Assistant, or Customer Service Representative.
Prerequisites: Students must test ABE ESL in Level 4 or above, and have CASAS Reading & Listening scores of 207 or higher.
Program Description: This programs focuses on providing students the required knowledge and skills for a successful career as an Office Assistant. Students will gain a strong background in computer skills, office skills, business communication and customer service.
Upon successful completion of course curriculum, student will receive a Certified Office Assistant Certificate.
Method of Instruction: In class lecture and instructor led practical exercises using on- site computers and business tools.
Objective: To prepare students for employment as an Office Assistant, Administrative Assistant, or Customer Service Representative.
Prerequisites: Students must test ABE ESL in Level 4 or above, and have CASAS Reading & Listening scores of 207 or higher.
Descripción del Programa: Este programa se enfoca en proporcionar a los estudiantes los conocimientos y habilidades requeridos para una carrera exitosa como Asistente de Oficina. Los estudiantes obtendrán una sólida formación en habilidades informáticas, habilidades de oficina, comunicación empresarial y servicio al cliente.
Al completar con éxito el plan de estudios del curso, el estudiante recibirá un Certificado de Asistente de Oficina Certificado.
Método de instrucción: en clase, la clase y el instructor realizaron ejercicios prácticos utilizando computadoras en el lugar y herramientas de negocios.
Objetivo: preparar a los estudiantes para el empleo como asistente de oficina, asistente administrativo o representante de servicio al cliente.
Al completar con éxito el plan de estudios del curso, el estudiante recibirá un Certificado de Asistente de Oficina Certificado.
Método de instrucción: en clase, la clase y el instructor realizaron ejercicios prácticos utilizando computadoras en el lugar y herramientas de negocios.
Objetivo: preparar a los estudiantes para el empleo como asistente de oficina, asistente administrativo o representante de servicio al cliente.
Curriculum
Certificate Requirements- 380 Clock Hours
Quarter | Number | Title | Hours |
1 | KEY100 | Beginning Keyboarding Students will learn to key alphabetic portion of the computer keyboard by touch, develop or refine basic keyboarding techniques, and increase speed and accuracy. Basic computer functions, and basic document formatting. | 30 |
1 | COM110 | Computer Fundamentals In this introductory course, students will become familiar with the basic principles of a personal computer, including the internal hardware, the operating system, and software applications. The focus is on the fundamentals, learning and using the applications, and understanding the basic roles and responsibilities of the software, hardware, and operating system applications such as word processors, spreadsheets, and presentation software, as well as understanding social and ethical issues around the Internet, information, and security. | 50 |
2 | COM120 | Computer Fundamentals II In Computer Fundamentals II the focus is on gathering and analyzing data using the right tools and methods to collect and present data. | 50 |
2 | XSP110 | Spreadsheet This class introduces basic spreadsheet concepts of Microsoft Excel and identifies the advantage of using electronic worksheets. Topics include creating, formatting, and printing worksheets, creating simple formulas, writing formulas using Excel functions, naming cell ranges and using the Help system. | 30 |
2 | WOR210 | Word Processing The course covers proper keyboarding techniques; word processing concepts (Microsoft Word); and document formatting of letters, memos, tables, reports, and e-mail. Basic file management and operating system functions are included. Keyboarding speed and accuracy are emphasized. Upon completion of the course, the student will be able to:
| 30 |
2 | ENG201 | Business English This class is designed to provide students the necessary skills to communicate effectively in English in a professional context. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports, emails, and professional presentations. | 30 |
3 | CUS280 | Customer Service Fundamentals This course is an introduction to customer service and its importance in any business. You'll learn
| 30 |
3 | DAT101 | Database Entry | 30 |
3 | ADM201 | Administrative Office Procedures | 50 |
3 | COO205 | Cooperative Education Administrative Assistant | 50 |
TOTAL CLOCK HOURS | 380 |
See the Catalog for additional course requirements.