LETI Vocational School
Bilingual Administrative and Technical Training
Entrenamiento Administrativo y Técnico Bilingüe
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Effective Fall 2019
Office Assistant Certificate

The student will acquire best-practice, basic office skills, to prepare for employment as an office assistant, administrative assistant or customer service representative.

This program description is under development pending its first offering in April 2020.

Office Assistant Certificate

Program Code: COA18-19

Program Description: This programs focuses on providing students the required knowledge and skills for a successful career as an Office Assistant. Students will gain a strong background in computer skills, office skills, business communication and customer service.
Upon successful completion of course curriculum, student will receive a Certified Office Assistant Certificate.

Method of Instruction: In class lecture and instructor led practical exercises using on- site computers and business tools.

Objective: To prepare students for employment as an Office Assistant, Administrative Assistant, or Customer Service Representative.

Prerequisites: Students must test ABE ESL in Level 4 or above, and have CASAS Reading & Listening scores of 207 or higher.

Descripción del Programa: Este programa se enfoca en proporcionar a los estudiantes los conocimientos y habilidades requeridos para una carrera exitosa como Asistente de Oficina. Los estudiantes obtendrán una sólida formación en habilidades informáticas, habilidades de oficina, comunicación empresarial y servicio al cliente.

Al completar con éxito el plan de estudios del curso, el estudiante recibirá un Certificado de Asistente de Oficina Certificado.

Método de instrucción: en clase, la clase y el instructor realizaron ejercicios prácticos utilizando computadoras en el lugar y herramientas de negocios.

Objetivo: preparar a los estudiantes para el empleo como asistente de oficina, asistente administrativo o representante de servicio al cliente.

Curriculum

Certificate Requirements- 380 Clock Hours

QuarterNumberTitleHours
1KEY100Beginning Keyboarding
Students will learn to key alphabetic portion of the computer keyboard by touch, develop or refine basic keyboarding techniques, and increase speed and accuracy. Basic computer functions, and basic document formatting.
30
1COM110Computer Fundamentals
In this introductory course, students will become familiar with the basic principles of a personal computer, including the internal hardware, the operating system, and software applications. The focus is on the fundamentals, learning and using the applications, and understanding the basic roles and responsibilities of the software, hardware, and operating system applications such as word processors, spreadsheets, and presentation software, as well as understanding social and ethical issues around the Internet, information, and security.
50
2COM120Computer Fundamentals II
In Computer Fundamentals II the focus is on gathering and analyzing data using the right tools and methods to collect and present data.
50
2XSP110Spreadsheet
This class introduces basic spreadsheet concepts of Microsoft Excel and identifies the advantage of using electronic worksheets. Topics include creating, formatting, and printing worksheets, creating simple formulas, writing formulas using Excel functions, naming cell ranges and using the Help system.
30
2WOR210Word Processing
The course covers proper keyboarding techniques; word processing concepts (Microsoft Word); and document formatting of letters, memos, tables, reports, and e-mail. Basic file management and operating system functions are included. Keyboarding speed and accuracy are emphasized. Upon completion of the course, the student will be able to:
  • Key by touch when inputting information (alphabetic, numeric, and symbolic), using proper techniques with accuracy.
  • Use the computer's operating system to manage documents and folders.
  • Produce business documents using word processing software. Produce basic mailable0 business documents in a timely manner using word processing software.
30
2ENG201Business English
This class is designed to provide students the necessary skills to communicate effectively in English in a professional context. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports, emails, and professional presentations.
30
3CUS280Customer Service Fundamentals
This course is an introduction to customer service and its importance in any business. You'll learn
  • how to perform outstanding customer service
  • the benefit of positive customer service at every level of an industry
  • how positive and negative feedback affect your company's sales
  • how to manage negative customer service
This course covers the following topics:
  • What is Customer Service?
  • Why is it more Important than ever?
30
3DAT101Database Entry30
3ADM201Administrative Office Procedures50
3COO205Cooperative Education Administrative Assistant50
TOTAL CLOCK HOURS 380

See the Catalog for additional course requirements.